Returns

Information on exercising the consumer’s right to withdraw from the contract

Downloadable forms

Withdrawal form (PDF) Withdrawal form (Word) Complaint form (PDF) Complaint form (Word)

1. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier indicated by you, take possession of the goods. If goods ordered in one order are delivered separately, the period will expire after 14 days from the day on which you take possession of the last good. If goods consisting of multiple lots or pieces are delivered, the period will expire after 14 days from the day on which you take possession of the last lot or piece.

You may also withdraw from the contract before the withdrawal period begins.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement, namely:

via the withdrawal function available in our online store, labelled “withdraw from the contract here”; after filling in the details, you confirm the withdrawal by activating the “confirm withdrawal from the contract” function,
by e-mail to: info@lounge4padel.sk,
by letter sent to: LForP s. r. o., Námestie slobody 7440/13, 811 06 Bratislava, Slovakia.

You may use the withdrawal form, which forms Annex No. 3 to the Terms and Conditions, but it is not obligatory. Any clearly worded statement expressing your wish to withdraw from the contract is sufficient.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal no later than on the last day of the withdrawal period.

If you withdraw using the function in our online store, we will without delay provide you, on a durable medium, with an acknowledgement of receipt of the withdrawal notice, containing the notice itself and the date and time it was sent.

If we delivered several goods to you under one contract, you may also withdraw from the contract in respect of a specific item only.

2. Effects of withdrawal

If you withdraw from the contract, we will reimburse all payments received from you in connection with the conclusion of the contract, in particular the purchase price including the costs of delivering the goods to you. This does not apply to supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us; supplementary costs means the difference between the cost of the delivery method you chose and the cost of the least expensive standard delivery.

We will make the reimbursement without undue delay, and not later than 14 days from the day on which we receive your notice of withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

The payment for the purchased goods will only be reimbursed once the returned goods have been received at our address or once you have supplied evidence of having sent the goods back, whichever is the earliest.

Please send the goods back to us no later than 14 days from the day on which you exercised the right of withdrawal. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. We therefore recommend that you try the goods to the same extent as you could in a shop — try on clothing and footwear without wearing them, over clean clothing and indoors, and try rackets and other sports equipment without using them in play.

If you received a gift or other benefit together with the goods in connection with the purchase, you are also obliged to return that benefit.

Apart from the obligations set out in this section, withdrawal from the contract does not give rise to any other obligations or costs for you.

3. When you cannot withdraw from the contract

The right of withdrawal does not apply to a contract for:

the supply of goods made to your specifications or clearly personalised goods; this includes in particular goods with individual embroidery, print, name or club badge, goods altered to your measurements, and rackets with individual balancing or an individually customised grip,
the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery,
the supply of goods which, by their nature, are inseparably mixed with other items after delivery.

Other cases in which a consumer is not entitled to withdraw from the contract are listed in Section 19 of Act No. 108/2024 Coll.

Withdrawal form

Download: PDF · Word

(complete and return this form only if you wish to withdraw from the contract)

You can withdraw from the contract faster and with immediate confirmation directly in our online store using the function labelled “withdraw from the contract”. Using this form is not obligatory.

To:
LForP s. r. o.
Námestie slobody 7440/13, 811 06 Bratislava – mestská časť Staré Mesto, Slovakia
Company ID (IČO): 55 723 080
e-mail: info@lounge4padel.sk

I hereby give notice that I withdraw from the contract for the following goods:
……………………………………………………………………………………
……………………………………………………………………………………

If you are withdrawing from only part of the order, list the specific items:

Product name	Size / variant	Quantity

Order number: ……………………………………………
Date of order: ……………………………………
Date of receipt of goods: ………………………………………
Consumer’s full name: ……………………………
Consumer’s address: ……………………………………………
E-mail: ……………………………… Phone: ………………………

Refund method (tick):
☐ the same way the payment was made
☐ to a bank account (IBAN): ………………………………………

Date: ……………………… Consumer’s signature: ………………………
(signature required only if the form is sent on paper)

Information:

The withdrawal period is 14 days and is met if you send the notice of withdrawal no later than on the last day of the period.
You must send back or hand over the goods to the seller no later than 14 days from the day of withdrawal from the contract. We do not have a shop or a pick-up point, so please send the goods to our registered office by post or courier.
You will bear the direct cost of returning the goods.
We will reimburse all payments, including the costs of delivering the goods to you, no later than 14 days from the day we receive the notice of withdrawal. We do not reimburse supplementary costs if you chose a delivery method other than the least expensive standard delivery offered by us.
The seller is not obliged to reimburse payments before the goods are delivered to the seller or before you prove that they have been sent.
You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. We therefore recommend trying on clothing and footwear without wearing them, over clean clothing and indoors, and trying rackets and other sports equipment without using them in play.
If you received a gift or other benefit together with the goods, you are also obliged to return that benefit.